Managed IT selected around your business — not a provider quota.
AMS defines the operating requirement and stays involved through mobilisation, governance, and service improvement, while our exclusive partner XCloud delivers the managed service.
Delivered by XCloud.
Managed IT Services is delivered exclusively by XCloud. AMS defines the requirement, governs the relationship, and assures the outcome.
Exclusive Managed IT delivery partner
Visit partner- Sites supported
- 99.9%
- Avg. first-response time
- <15 min
- Proactive issues caught
- 40+
Indicative figures — placeholders pending verification.
AMS begins with your operating requirement.
Scope, service levels, governance, risks, and success measures are agreed before any delivery begins.
- Growing teams without enough internal IT
- Multi-site organisations needing consistent support
- Leaders wanting predictable operations and accountability
- Businesses modernising ageing infrastructure
What the service covers.
Service desk
Partner-delivered user support with clear AMS-agreed escalation and ownership.
Monitoring & maintenance
Patching, backup, capacity, and proactive health oversight.
Cloud operations
Day-to-day Microsoft 365 and cloud platform administration.
Lifecycle planning
Roadmaps for devices, licensing, infrastructure, and renewals.
Vendor coordination
One team to manage technical suppliers and resolve cross-platform issues.
Management reporting
Useful service insight, priorities, risks, and next actions.
One accountable relationship. A clear split of ownership.
AMS owns the requirement, the choice, and the assurance. The delivery team owns the day-to-day service.
Advise
Define the requirement, outcome, constraints, and success measures.
Provide input on the current environment.
Select
Confirm XCloud against transparent fit criteria and agree scope.
Propose the service model and transition approach.
Mobilise
Own the transition plan, responsibilities, controls, and sign-off.
Deliver onboarding, tooling, and service desk set-up.
Assure
Review performance, risk, and improvement; escalate on your behalf.
Run day-to-day support, monitoring, and maintenance.
Service levels, governed by AMS.
Specific service-level figures are agreed per engagement. This is what AMS assures on every one.
| Dimension | What AMS assures |
|---|---|
| Onboarding | A documented transition plan with named owners, milestones, and an agreed acceptance point. |
| Reporting cadence | Regular service reporting reviewed by AMS, translated into priorities, risks, and actions. |
| Escalation | One clear escalation path through AMS when service, risk, or commercial issues arise. |
| Service review | Periodic governance reviews covering performance, change, cost, and improvement. |
| Performance oversight | Independent AMS oversight of partner performance, with improvement actions agreed and tracked. |
Outcomes clients can point to.
[Client sector] — [measurable outcome]
A short story of the situation, how AMS defined the requirement and governed delivery, and the verified result. To be replaced with a real, approved case.
Client testimonial to be added once approved for publication.
Where this service usually begins.
These consulting engagements often come first, defining the requirement this service then delivers against.
IT Strategy & Roadmapping
Create an actionable technology direction that balances business priorities, risk, cost, and delivery capacity.
Explore IT Strategy & RoadmappingCloud Modernisation
Create a secure, supportable path from ageing platforms and fragmented cloud adoption to a modern operating environment.
Explore Cloud ModernisationWhat clients ask us.
Considering Managed IT Services? Define the requirement before choosing a provider.
A senior AMS consultant will help frame the need and confirm the right delivery model.